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Internal complaints procedure

If you have a problem, concern, or complaint about any part of the service provided to you, you may contact the person you have been dealing with, or the VPIS Chief Executive Officer ceo@vpis.org.nz

Our aim is to investigate and resolve your complaint within two weeks. If this is not possible, we'll advise you of progress within 10 business days.

If a satisfactory resolution cannot be found, then the matter will be referred internally to:

VPIS Board
Veterinary Professional Insurance Society Inc
Postal address: PO Box 11-212 Wellington 6142
Phone: 04 495 1143

Insurance and Financial Services Ombudsman Scheme

If we’re unable to resolve your complaint, we’ll advise you in writing. You can choose to refer the matter to the Insurance & Financial Services Ombudsman (IFSO) Scheme.

You can contact the Insurance and Financial Services Ombudsman (IFSO) Scheme at:

Address: Level 8, Shamrock House 79-81 Molesworth Street Wellington 6143
Postal Address: PO Box 10-845 Wellington 6143
Phone: +64 4 499 7612 or free phone (within NZ) 0800 888 202
Email: info@ifso.nz