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Internal complaints procedure

If you have a problem, concern, or complaint about any part of the service provided to you, you may contact the person you have been dealing with, or the VPIS Chief Executive Officer

Our aim is to investigate and resolve your complaint within two weeks. If this is not possible, we'll advise you of progress within 10 business days.

If a satisfactory resolution cannot be found, then the matter will be referred internally to:

VPIS Board
Veterinary Professional Insurance Society Inc
Postal address: PO Box 11-212 Wellington 6142
Phone: 04 495 1143

Insurance and Financial Services Ombudsman Scheme

If we’re unable to resolve your complaint, we’ll advise you in writing. You can choose to refer the matter to the Insurance & Financial Services Ombudsman (IFSO) Scheme.

You can contact the Insurance and Financial Services Ombudsman (IFSO) Scheme at:

Address: Level 8, Shamrock House 79-81 Molesworth Street Wellington 6143
Postal Address: PO Box 10-845 Wellington 6143
Phone: +64 4 499 7612 or free phone (within NZ) 0800 888 202