If you have a problem, concern, or complaint about any part of the service provided to you, you may contact the person you have been dealing with, or the VPIS Chief Executive Officer email@example.com
Our aim is to investigate and resolve your complaint within two weeks. If this is not possible, we'll advise you of progress within 10 business days.
If a satisfactory resolution cannot be found, then the matter will be referred internally to:
Veterinary Professional Insurance Society Inc
Postal address: PO Box 11-212 Wellington 6142
Phone: 04 495 1143
Insurance and Financial Services Ombudsman Scheme
If we’re unable to resolve your complaint, we’ll advise you in writing. You can choose to refer the matter to the Insurance & Financial Services Ombudsman (IFSO) Scheme.
You can contact the Insurance and Financial Services Ombudsman (IFSO) Scheme at:
Address: Level 8, Shamrock House 79-81 Molesworth Street Wellington 6143
Postal Address: PO Box 10-845 Wellington 6143
Phone: +64 4 499 7612 or free phone (within NZ) 0800 888 202