Our VPIS in-house claims team is here to help you Monday to Friday, 8.30am – 5.00pm.
If you would like to notify us of a claim, or a potential claim, please contact us as soon as possible at:
claims@vpis.org.nz or call us on 04 495 1143.
We will also assist you with communications with your client.
More information on claims handling is on our member-only page - What to do when things go wrong.
Are your veterinarians registered, with current VCNZ annual practising certificates? (APCs)
It might seem like a given that all your veterinarians maintain their registrations and APCs, but it is worth checking.
Your VPIS policy excludes cover for claims arising from a veterinarian’s actions (or advice) when they did not hold a practising certificate.
So please take a moment to check with your team now and avoid any unwanted surprises.
Practising conditions
Related to this, we also need to know if any veterinarians have VCNZ practising conditions, as these too could affect the conditions of cover.